intelID terms and conditions

By accessing https://intelid.nz or by using the intelID platform, you agree to be bound by these terms and conditions. Please read them carefully before accepting.

We may change these terms for legal or business reasons. We will give notice by posting the amended terms at https://intelid.nz/terms and, for account holders, by email. If we amend the terms to your detriment you may end your use of the service at any time.

The website is a public description of the platform. The platform itself is a separate, access-controlled application available only to verified, approved account holders.

Agreement means these terms and any specific terms applicable to the service, as amended from time to time.

Authorised purpose means a lawful purpose for which you are permitted to access personal information, declared by you at the time of each search, and consistent with the Privacy Act 2020, the Credit Reporting Privacy Code 2020 and any applicable source terms.

Confidential information means information exchanged between us in relation to the Agreement, any documentation provided for the purpose of providing the service, and information disclosed on the basis it is confidential or which might reasonably be expected to be confidential. It does not include information that is or becomes publicly available other than through a breach of these terms; is received from a third party who lawfully acquired it without restriction; was already held without restriction; or is independently developed.

Customer means the person or organisation approved for access to the service.

intelID, us or we means intelID Limited, NZ company number 8630146.

Report means output generated by the service in response to search criteria specified by a user, including the information collated in it.

Search fee means a per-search fee set out in the current pricing schedule, incurred on a per-use basis when a user elects to run a query or generate a report.

Service means the intelID platform, the website, and any API through which information from integrated sources may be located, retrieved and collated.

Source means a third-party database, register or data provider queried by the service, and source terms means the terms governing the use of that source.

Subscription means your right to access the service in return for payment of the relevant monthly fee.

User means an identifiable individual approved by us and set up in the service to run searches, whether through the platform or an API.

You means the customer and any other person accessing the website or the service.

Force majeure event means acts of God, fire, flood, war, acts of terrorism, riot, civil commotion, governmental action, labour disputes and similar events beyond the reasonable control of the non-performing party; any situation where we are legally unable to perform, including due to a court order; and any situation where a source provider denies the service access to that source.

GST means goods and services tax under the Goods and Services Tax Act 1985.

There is no self-service signup. Access is granted only after we verify the applicant and the organisation. Verification may include a professional licence or registration, professional body membership, company records, identity evidence and confirmation of the intended authorised purposes.

Submitting an access request does not create an account or any entitlement to one. We may decline any request, and we are not required to give reasons.

You must notify us promptly if a licence, registration or professional standing relied on for your verification lapses, is suspended, is cancelled or is subject to disciplinary action. We may suspend access pending re-verification.

We may re-verify a customer or user at any time, and may require current evidence as a condition of continued access.

4.1 You must declare an authorised purpose for every search. The declaration is recorded against the user and the query in the audit log. You must not run a search without a genuine authorised purpose, and you must not use a declared purpose as a pretext for another purpose.

4.2 You will comply with your obligations under the Privacy Act 2020 and, where credit information is involved, the Credit Reporting Privacy Code 2020.

4.3 The service obtains information from sources including public registers, government-authorised databases, licensed credit reporters and licensed open-source intelligence providers. In most cases the information is collected indirectly, meaning it is not collected from the individual concerned.

4.4 Where you use the service to obtain personal information about an individual, you are responsible for compliance with Information Privacy Principle 3A of the Privacy Act 2020, including taking reasonable steps to ensure the individual is aware of the fact of collection, the purpose of collection, the source or type of source, and the intended recipients, except where an exception in the Act applies.

4.5 We do not have a direct relationship with the individuals whose information is accessed through the service, and we do not give notification to those individuals on your behalf.

4.6 You will obtain and retain any consents or other lawful authority required for your access and use, and provide evidence of them on request.

4.7 You must not use the service, or any report, for marketing, for list building, for resale of subject data, for publication or public indexing, or for any purpose that would put an individual at risk of harm.

4.8 We may suspend or terminate access where we reasonably believe the service is being used in breach of the Privacy Act 2020, the Credit Reporting Privacy Code 2020, applicable source terms or these terms. You indemnify us against claims, complaints, investigations or regulatory action arising from your failure to meet your privacy obligations.

4.9 Our handling of personal information is described in our privacy policy, which forms part of the Agreement.

5.1 All intellectual property rights in the service, the underlying software and any related documentation are owned by us or by our licensors. Third-party names referred to on the website are the property of their respective owners and are named only to identify integrated sources.

5.2 You will not, and will not allow others on your behalf to, copy or distribute the service; reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer or translate the service; or create derivative works of it.

5.3 We grant you a non-exclusive, royalty-free, revocable licence to use the service in accordance with these terms for the duration of your subscription.

6.1 You warrant that you have full authority to enter into and perform your obligations under the Agreement.

6.2 By applying for an account you consent to us carrying out verification and security procedures in respect of the information you provide, and you agree to keep your login credentials confidential and secure.

6.3 You confirm that all information you provide to us is true, accurate and current at all times, and you will update it promptly when it changes.

6.4 We may amend, add to or withdraw features of the service at any time. Where a change materially reduces the functionality you rely on, we will give reasonable notice.

7.1 You agree:

• that you are responsible for ensuring you are authorised to access and use the service and any report, and for assessing whether the service is suitable and adequate for your purposes;
• that access to and use of the service is on an "as is, where is" basis and at your own risk;
• that a report has not been prepared taking account of your particular objectives, situation or needs;
• that information in a report is collated from various sources, may not be complete, and may contain inaccuracies, and that you will not treat a report as the sole basis for a decision that materially affects an individual;
• that you will comply with any source terms applying to a source queried through the service, and that where source terms restrict the use of information in a way that conflicts with these terms, the source terms take precedence;
• to access and use the service only while authorised by us to do so;
• to use the service and any report in accordance with the laws of New Zealand, any other laws applicable to you, and these terms;
• not to incorporate a report, or any part of it, into a database or product, without our prior written consent;
• to use reports only for your own internal business purposes and for the declared authorised purpose, including where you act for a client on a specific instruction;
• not to reproduce, publish or distribute a report to a third party without our prior written consent, except disclosure to your client or to a court, tribunal or regulator in connection with the matter for which the search was run;
• to ensure that every person you authorise to use the service is trained to use it lawfully and appropriately and in accordance with our security, confidentiality and operational requirements; and
• that you are solely responsible for any unauthorised disclosure of personal information obtained through the service.

7.2 Where your employees, contractors or agents access the service, you will procure that they comply with your obligations under these terms, other than the obligation to pay fees, and you are liable to us for their acts and omissions as if they were your own.

8.1 You will keep all credentials issued to you, or set up by you, secure and confidential. Where we have authorised you to create users, you must only grant credentials to identified individuals under your control who have themselves been approved by us; monitor and audit use of the service by those users; and immediately disable a user where you suspect misuse, where the individual no longer requires access, or where the individual ceases to be your employee, contractor or agent.

8.2 Credentials are personal. You must not share or transfer a credential, and no individual may hold more than one credential without our consent.

8.3 You will notify us immediately of any unauthorised use of a credential or any other breach of security.

8.4 You are responsible for all activity carried out using your credentials, including activity by your API integrations, employees, contractors and agents.

8.5 You must not:

• attempt to undermine the security or integrity of the service or of the computing systems and networks on which it is hosted;
• use the service in a way that impairs its functionality or another user's ability to use it;
• attempt to gain unauthorised access to material you have not been given permission to access; or
• use automated means to extract or harvest data from the service beyond an API we have provided to you for that purpose.

8.6 You release us from, and renounce any claim in respect of, any reasonable reliance by us on the use of your credentials, and you indemnify us against claims, actions, costs and losses arising out of that reliance.

9.1 We will use reasonable efforts to keep the service available. The service is delivered over the internet, so quality and availability may be affected by factors outside our reasonable control, including the availability of a source.

9.2 We do not accept responsibility for unavailability of the service, for difficulty accessing content, or for communication system failures.

9.3 Support is provided on a reasonable-efforts basis during New Zealand business hours unless we have agreed otherwise with you in writing.

10.1 You acknowledge that information relating to the service constitutes our confidential information.

10.2 You will not disclose or make available our confidential information to any person, or use it for your own benefit, other than as expressly permitted under the Agreement, as required by law, or with our prior written consent.

10.3 If disclosure is necessary to comply with a legal obligation, you agree to consult with us first where lawful to do so, and to act in good faith.

10.4 Your obligations under this clause survive termination or expiry of the Agreement. The contents of the Agreement are confidential.

11.1 You agree to pay the monthly subscription fee and any search fees set out in the current pricing schedule.

11.2 We may amend our fees at any time and, where possible, will give at least one month's notice of a change.

11.3 We will invoice monthly in arrears for search fees and any additional user fees. Invoices are payable within 7 days of the invoice date.

11.4 You may not withhold payment or make deductions from an amount owing to us without our prior written consent.

11.5 We may charge interest on any overdue amount at 4.0% above our prevailing bank overdraft rate, calculated daily on the unpaid portion, and we may charge you for the costs of recovering unpaid amounts.

11.6 On termination or suspension you remain liable for accrued fees and costs, whether they become due before or after that date.

11.7 Unless stated otherwise, all fees and costs exclude GST, which is payable by you in addition.

12.1 We may terminate your use of the service by giving one month's written notice.

12.2 You may terminate your subscription at any time by notifying us in writing. We do not refund a monthly subscription fee already paid, and we will invoice any remaining fees, including search fees already incurred.

12.3 If you breach the Agreement we may, at our discretion, terminate the Agreement or your right to access the service, or suspend access for any definite or indefinite period. We may suspend access immediately and without notice where we reasonably suspect misuse, a privacy breach, or a breach of source terms.

12.4 Termination or suspension is without prejudice to rights and obligations accrued up to that date.

12.5 On termination or suspension the licences granted to you end and you must stop using the service. Clauses 4, 5, 10, 13 and 14 survive termination.

12.6 Audit records of searches run through your account are retained after termination for as long as required by our source licences, our own compliance obligations and applicable law.

13.1 If you breach these terms then, without limiting any other remedy available to us, we may disable or partially disable, modify or delete any of your accounts, block access from an IP address or device, or otherwise lawfully restrict your access to the service.

13.2 You agree to compensate us for any loss we suffer, including financial and reputational loss, and all claims, costs, damages, expenses including reasonable legal costs and disbursements, losses, liabilities and proceedings brought by a third party, arising directly or indirectly in connection with your access to or use of the service; from your breach of these terms or of any applicable source terms; or out of reasonable reliance by us or a third party on acts carried out, requests made or information provided using your credentials.

13.3 Conduct of claims: where we seek to rely on an indemnity in these terms, we will notify you of the claim within a reasonable time of becoming aware of it. You must provide reasonable assistance and information at your own cost. We may conduct the defence and settlement of the claim ourselves, and you must not admit liability, make any offer or settle the claim in a way that binds us without our prior written consent. Nothing in this clause requires us to disclose material that is privileged or that we are prohibited from disclosing.

13.4 Each indemnity in these terms is a continuing obligation, separate and independent from the other obligations in the Agreement, and survives termination or expiry of the Agreement. It is not necessary for us to incur expense or make payment before enforcing an indemnity.

14.1 The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 may imply warranties or impose obligations that cannot be excluded, restricted or modified. These terms must be read subject to those statutory provisions. Where you acquire the service for business purposes, the Consumer Guarantees Act 1993 does not apply.

14.2 To the maximum extent permitted by law we disclaim all implied warranties in relation to the service. The service is provided "as is" and "as available" without warranty of any kind. We do not warrant that information obtained from a source is accurate, complete or current.

14.3 We are not liable for any direct, indirect, special, punitive, exemplary or consequential loss or damage arising out of your access to or use of the service, including loss of profit, whether based on breach of contract, tort including negligence, product liability or otherwise.

14.4 To the extent we are found liable despite clause 14.3, our aggregate liability is limited to the total fees paid by you in the three months immediately before the event giving rise to the claim.

14.5 The service may include links to third-party websites. We accept no responsibility for the availability, reliability or content of those sites.

15.1 Events outside our control: where a force majeure event interferes with our performance, we may suspend performance of the affected obligation or terminate the Agreement, and we will not be liable to you in that respect.

15.2 Waiver: these terms remain in force despite any neglect, forbearance or delay in enforcement. A waiver is effective only if in writing and applies only to the matter it refers to.

15.3 Severability: if a provision is held illegal or unenforceable by a court of competent jurisdiction, that provision does not apply and the remaining provisions remain in full force.

15.4 Entire agreement: the Agreement is the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, representations and understandings relating to the service.

15.5 Assignment: we may transfer our rights under these terms to a third party without your prior consent. You may not assign your rights without our written consent.

15.6 Notices: notices under the Agreement must be in writing by email and are deemed given on transmission. Notices to us must be sent to info@intelid.nz. Notices to you will be sent to the email address recorded for your account.

15.7 Survival: clauses 4 (authorised purpose and privacy obligations), 5 (intellectual property and licence), 10 (confidentiality), 11 (fees and payment) in respect of amounts accrued before termination, 13 (remedies and indemnity), 14 (disclaimer and liability), 15 (general provisions) and 16 (governing law) survive termination or expiry of the Agreement, together with any other provision that by its nature is intended to survive.

These terms are governed by the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the New Zealand courts.

For any query, comment or complaint, please email info@intelid.nz.

These terms and conditions were last updated on 29 July 2026.