Questions we are asked before an account is issued

No. There is no self-service signup. Every account is issued only after we verify your identity, your organisation and the authorised purpose you intend to search for.

Licensed private investigators, law firms and legal professionals, credit and collections teams, finance and insurance risk functions, corporate risk, compliance and AML teams, and process serving firms. Individuals without a professional basis for searching are not eligible.

Proof of identity, evidence of your organisation, your licence or professional registration where one applies, and a written statement of the authorised purpose your searches will serve.

Most accounts are verified within two to three working days once the evidence we need is in hand. Enterprise arrangements take longer because the terms are negotiated.

You must tell us promptly. We may also re-verify your eligibility at any time as a condition of continued access, and we will suspend an account where eligibility can no longer be evidenced.

No. Accounts are issued to a named, verified individual. Additional users are added as their own seats so the audit log records who ran each search.

People, identity details, addresses, companies and directorships, property and title, registered security interests, insolvency events and digital footprint identifiers such as phone numbers, email addresses and usernames.

Licensed credit reporting data from Equifax and Centrix, MBIE and Companies Office registers, LINZ property and title data, the PPSR, insolvency and bankruptcy registers, and a digital footprint and contact tracing capability. The full list, with the legal basis for each, is on the data sources page.

No. Those sources are not part of the platform.

It searches publicly visible information and platform signals tied to an identifier — a phone number, email address or username — and returns the linked accounts and registrations that connect them. It does not circumvent logins or platform terms of use.

A result is source data returned as the source holds it. It is evidence to weigh, not a finding. Corroborate an identity or an asset position across more than one source before you act on it.

Reports are for your internal business use, and may be disclosed to your client, or to a court, tribunal or regulator. They may not be used for marketing, resold, or published where they would be publicly indexed.

It is the lawful reason you have for searching a particular person or entity — debt recovery on a specific account, service of proceedings, a claim investigation, a due diligence enquiry. It is declared before the search runs and recorded against it.

Because the lawfulness of a search depends on the reason for it, not on your account being open. Declaring it at the time creates the contemporaneous record that answers a complaint months later.

The user, the time, the subject searched, the sources queried and the authorised purpose declared. The log cannot be edited by the account holder.

Yes, and access to credit reporting data is aligned with the Credit Reporting Privacy Code 2020. The compliance page sets out the position in full.

On Google Cloud Platform, with encryption in transit and at rest. Some processing or support may occur outside New Zealand, under safeguards consistent with IPP12.

Where a notifiable privacy breach occurs we notify the Office of the Privacy Commissioner, the affected individuals and the affected customer, as set out in the privacy policy.

Mike Gillam, Director. Privacy enquiries, access requests, correction requests and complaints go to privacy@intelid.nz or 027 299 7603.

Solo is $49 per month + GST for one user. Team is $99 per month + GST for up to three users, then $25 per additional user + GST to a maximum of ten. Enterprise covers more than ten users, custom integrations and bespoke terms.

The seat itself, role-based access control, the authorised-purpose declaration and the full audit log. Role-based access control is included on every plan.

No. Search fees depend on the sources queried and are confirmed at the time your account is issued. There is no minimum spend and no bundle to use up, so a quiet month costs you the subscription and nothing more.

Invoiced monthly in arrears on 7-day payment terms. Default interest of 4% above the overdraft rate applies to arrears, and recovery costs are payable. All prices exclude GST.

Yes. A subscription fee already paid is not refunded on cancellation, and we give one month's notice where we terminate. The terms and conditions govern.

Email support@intelid.nz for sign-in problems, search errors, result queries and billing questions. The inbox is monitored Monday to Friday, 8.30am to 5.30pm NZT. Urgent matters can go to 027 299 7603.